Rom\u00eb, 1 Shkurt<\/p>\n
Garanti i privat\u00ebsis\u00eb ka sanksionuar \u00a0TIM me nj\u00eb vlere prej 27.802.946 euro p\u00ebr trajtime t\u00eb shumta t\u00eb paligjshme t\u00eb t\u00eb dh\u00ebnave n\u00eb form\u00ebn e marketingut. Shkeljet kan\u00eb prekur n\u00eb p\u00ebrgjith\u00ebsi disa milion njer\u00ebz.<\/p>\n
Nga janari i vitit 2017 deri n\u00eb muajt e par\u00eb t\u00eb 2019, kan\u00eb mb\u00ebrritur pran\u00eb zyrave te Autoritetit qindra raportime q\u00eb kan\u00eb t\u00eb b\u00ebjn\u00eb, ve\u00e7an\u00ebrisht, p\u00ebr me telefonata promovuese t\u00eb pad\u00ebshiruara t\u00eb b\u00ebra pa p\u00eblqim ose pavar\u00ebsisht regjistrimit t\u00eb p\u00ebrdoruesve telefonik n\u00eb Regjistrin Publik te Kund\u00ebrshtimeve, apo edhe p\u00ebrkund\u00ebr faktit se njer\u00ebzit e kontaktuar i kishin shprehur kompanis\u00eb vullnetin p\u00ebr t\u00eb mos marre thirrje promovuese. […] Nga hetimi paraprak, kompania TIM \u00ebsht\u00eb gjendur se nuk ka njohuri t\u00eb mjaftueshme p\u00ebr aspektet themelore t\u00eb p\u00ebrpunimit t\u00eb t\u00eb dh\u00ebnave t\u00eb b\u00ebra (accountability).<\/p>\n
Midis miliona thirrjeve promovuese t\u00eb b\u00ebra n\u00eb gjasht\u00eb muaj ndaj “jo-klient\u00ebve”, Autoriteti konstatoi se kompanit\u00eb callcenter, me mandat TIM, n\u00eb shum\u00eb raste kan\u00eb kontaktuar me pal\u00ebt e interesuara pa p\u00eblqimin e tyre. Nj\u00eb person u telefonua 155 her\u00eb n\u00eb nj\u00eb muaj. N\u00eb rreth dyqind mij\u00eb raste, jan\u00eb kontaktuar edhe numrat “jasht\u00eb liste”, dometh\u00ebn\u00eb jo t\u00eb pranish\u00ebm n\u00eb listat kontaktueshme t\u00eb TIM. U zbuluan edhe sjellje t\u00eb tjera t\u00eb paligjshme si mungesa e kontrollit nga kompania mbi pun\u00ebn e disa callcenterave; menaxhim i pasakt\u00eb dhe mos p\u00ebrdit\u00ebsimi i \u201cblack list\u201d ku jan\u00eb regjistruar njer\u00ebzit t\u00eb cil\u00ebt nuk duan t\u00eb marrin reklama; marrja e detyrueshme e p\u00eblqimit p\u00ebr q\u00ebllime promovuese etj.. […] N\u00eb disa raste jan\u00eb p\u00ebrdorur formular\u00eb me k\u00ebrkes\u00eb p\u00ebr nj\u00eb p\u00eblqim t\u00eb vet\u00ebm p\u00ebr q\u00ebllime t\u00eb ndryshme, p\u00ebrfshir\u00eb marketingun (sha. modalitet tejet i p\u00ebrhapur ne Shqip\u00ebri, ne vendin tone \u00ebsht\u00eb fare e lehte te gjejm\u00eb institucione publike dhe private shqiptare qe p\u00ebrdorin formular\u00eb ku marrin te dh\u00ebna personale pa asnj\u00eb forme p\u00eblqimi).<\/p>\n
Menaxhimi i databreach nuk ishte efikas, ashtu si implementimi dhe menaxhimi i pamjaftuesh\u00ebm nga ana Kompanis\u00eb \u00a0s\u00eb sistemeve q\u00eb p\u00ebrpunojn\u00eb t\u00eb dh\u00ebnat personale (me shkelje t\u00eb parimit privacy by design). Keqp\u00ebrdorime dol\u00ebn edhe midis black list t\u00eb Tim dhe callcenterave t\u00eb caktuar, si dhe p\u00ebr regjistrimet audio t\u00eb kontratave t\u00eb lidhura me telefon (verbal order). […]
\nP\u00ebrve\u00e7 sanksionit, Autoriteti vendosi 20 masa korrigjuese p\u00ebr TIM […].<\/p>\n
Kompania gjithashtu do t\u00eb duhet t\u00eb zbatoj\u00eb masat teknike dhe organizative n\u00eb lidhje me menaxhimin e t\u00eb drejtave t\u00eb pal\u00ebve t\u00eb interesuara dhe forcimin e masave q\u00eb synojn\u00eb t\u00eb sigurojn\u00eb cil\u00ebsin\u00eb, sakt\u00ebsin\u00eb dhe azhurnimin n\u00eb koh\u00eb t\u00eb t\u00eb dh\u00ebnave personale t\u00eb p\u00ebrpunuara nga sistemet e ndryshme t\u00eb kompanis\u00eb.<\/p>\n
Masat dhe zbatimet e k\u00ebrkuara duhet t\u00eb futen dhe t’i komunikohen Autoritetit brenda afateve t\u00eb p\u00ebrcaktuara, nd\u00ebrsa pagesa gjob\u00ebs duhet t\u00eb b\u00ebhet brenda tridhjet\u00eb dit\u00ebsh.<\/p>\n
Masat e nd\u00ebrmarra nga Autoriteti italian do te ken\u00eb pasojat e parashikuara nga studio EON mbi tregun e callcenterave ne Shqip\u00ebri.
\nSi duket, rregullat mbi privat\u00ebsin\u00eb qe jan\u00eb akoma kaq te v\u00ebshtira p\u00ebr t\u2019u zbatuar nga institucionet tona, do te vijn\u00eb, edhe nj\u00ebher\u00eb, si rrebesh nga vendet e BE-se.<\/p>\n
burimi: garanteprivacy.it
\np\u00ebrshtati: studio EON<\/p>\n","protected":false},"excerpt":{"rendered":"
Rom\u00eb, 1 Shkurt Garanti i privat\u00ebsis\u00eb ka sanksionuar \u00a0TIM me nj\u00eb vlere prej 27.802.946 euro p\u00ebr trajtime t\u00eb shumta t\u00eb paligjshme t\u00eb t\u00eb dh\u00ebnave n\u00eb form\u00ebn e marketingut. Shkeljet kan\u00eb […]<\/p>\n","protected":false},"author":1,"featured_media":26563,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[93],"tags":[],"class_list":["post-26295","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-lajme"],"_links":{"self":[{"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/posts\/26295","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/comments?post=26295"}],"version-history":[{"count":1,"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/posts\/26295\/revisions"}],"predecessor-version":[{"id":26370,"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/posts\/26295\/revisions\/26370"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/media\/26563"}],"wp:attachment":[{"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/media?parent=26295"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/categories?post=26295"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/eonimpresa.albaniainsight.com\/it\/wp-json\/wp\/v2\/tags?post=26295"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}